Free Homeowner Checklist
Avoid costly mistakes when hiring a tradesperson. Download our free checklist to know exactly what to ask before accepting a quote.
Help, Contracts & Downloads
Practical documents to help homeowners and tradespeople agree work clearly, reduce misunderstandings, and keep projects running smoothly from start to finish.
Clear Agreements
Written terms help both sides understand exactly what has been agreed before work starts.
For Real Jobs
Suitable for domestic trade work including repairs, installations, refurbishments, and larger projects.
Build Trust
Better communication at the start of a job often prevents problems later on.
Downloadable Templates & Guides
Use these documents to create clarity around price, scope, timescales, payment stages, and what happens if issues arise.
Small Works Contract
Ideal for repairs, maintenance, small installations, callouts, and straightforward domestic work.
Download PDFLarge Works Contract
Best for bigger jobs, staged works, renovations, refurbishments, and higher-value projects.
Download PDFJob Completion Checklist
A useful handover checklist to review before signing off work or releasing final payment.
Download PDFTradesperson Work Agreement Guide
A plain-English guide to help tradespeople set expectations properly before work begins.
Download PDFComplaint Escalation Template
A structured template to help raise concerns clearly, calmly, and professionally if problems need escalating.
Download PDFFor Homeowners
Before work starts, make sure everything important is written down clearly.
- Confirm exactly what work is included
- Agree the total price or pricing method
- Check start dates and expected completion times
- Ask what materials and labour are covered
- Understand payment stages before the job starts
- Keep copies of quotes, contracts, and messages
For Tradespeople
Good paperwork protects your time, helps reduce disputes, and supports smoother payment.
- Set out what is included and excluded
- Explain the work in simple plain English
- Record any variations in writing
- Use staged payments on larger jobs
- Clarify access, materials, and timelines
- Give customers one clear point of contact
When Things Go Wrong
Most issues can be reduced by clear communication, written agreements, and proper records from the beginning of the job.
If problems do arise, our complaint template helps structure concerns clearly and professionally before matters become more serious.
These templates are designed for domestic trade work including plumbing, electrical work, roofing, joinery, decorating, plastering, building work, general maintenance, and other home improvement services across Liverpool and Merseyside.
Looking for trusted local tradespeople?
Browse trusted local professionals across Liverpool and Merseyside with Liverpool Trusted Trades.
Find Trusted TradesHelp When Something Goes Wrong
Liverpool Trusted Trades encourages homeowners and tradespeople to resolve issues directly wherever possible. If a problem cannot be resolved, the organisations below may be able to provide advice, guidance or dispute support.
Gas Safe Register
Regulates gas engineers and investigates unsafe gas work.
Phone: 0800 408 5500
Visit WebsiteNAPIT
Trade body for electricians, plumbers and heating engineers.
Phone: 0345 543 0330
Visit WebsiteFederation of Master Builders
Trade association supporting professional builders.
Phone: 0330 333 7777
Visit WebsiteTrustMark
Government-endorsed quality scheme for trades and home improvement work.
Phone: 0333 555 1234
Visit WebsiteCitizens Advice
Free independent advice on consumer rights and disputes.
Phone: 0808 223 1133
Visit WebsiteLiverpool Trading Standards
Investigates unfair trading and rogue traders in Liverpool.
Phone: 0808 223 1133
Visit WebsiteLiverpool Trusted Trades does not act as a dispute resolution service. However, we encourage fair communication between homeowners and businesses and recommend contacting the organisations above for independent advice where needed.